Refund Policy for Digital Products

SmartCrossStitch sells digital cross stitch patterns delivered as downloadable PDF files. No physical product is shipped unless explicitly stated otherwise on the product page.

Digital Downloads

Digital products are made available for download after purchase. By purchasing a digital product and requesting immediate access to the downloadable files, you expressly consent to the supply of the digital content beginning before the end of the statutory withdrawal period and acknowledge that, once the download or access to the digital content has begun, you lose your right of withdrawal where permitted by applicable law.

Refunds

Because digital files cannot be physically returned, we generally do not offer refunds or exchanges after the digital content has been supplied or made available for download.

This policy does not affect your statutory consumer rights. If the digital content is defective, materially different from its description, cannot be downloaded, or has not been supplied correctly, please contact us so that we can resolve the issue. Depending on the circumstances and applicable law, this may include providing a replacement file, correcting the problem, reducing the price, or issuing a refund.

Duplicate Purchases

If you accidentally purchase the same digital pattern more than once, please contact us. We will review duplicate purchase requests individually.

Problems With Your Download

If you experience problems downloading or opening your files, please contact us before purchasing the same product again. We will assist you with accessing your order.

Contact

For questions about an order or a digital product, please contact us through the contact details provided on this website and include your order number and the name of the product.